I called Junk in the Box to come give me an estimate on the cost of removing my sleeper couch, smaller couch, mattress & box spring. I had just lost a very close friend the evening before & pretty much cried the entire time they were here.. Clay and Tim were MORE THAN compassionate as they removed the items quickly and made the process as easy as possible. I also live in a split level house and they did a great job maneuvering the items up the stairs and out the front door. I would definitely recommend them to a friend and call them again if needed. The price I paid was also very fair.